He runs his own business in a suburban area of the city. He has been inviting me to his office for four months. So, I was waiting for him in the reception area. Till he arrived, I had a look at some remarkable photographs of his business projects. He is an exporter and he sends cardamom, rice and many more items to many countries. Within ten minutes he appeared and took me to his room.
He was speaking more about his business. Suddenly, one of his employees came inside and stretched some papers. Immediately he rose up after examining those papers and told him, “Well done my boy. You did it. I am absolutely delighted that you have perfected this job in the shortest time. Keep up your good work.”
The work must be appreciated. There is no second opinion on that. Yet, why did he get up, shake his hands and hug? I was surprised. Exactly, after twenty minutes, another employee came and submitted some papers. After viewing those papers, his facial expression notified me that something wrong in those papers yet, he did not scold or shout. In a considerate manner, he pointed out the lapse and directed him to correct. I was surprised again.
I raised my doubts with him. He said, “I always appreciate them exceptionally well whenever they accomplish any genuine work. It gives more strength for them to enhance their ability and at the same time, I don’t pretend in front of them. I am always lavish on praising someone’s good job. The reason behind this is, I had a painful experience when I was in an organisation fifteen years ago. There was a person who was my superior. He didn’t know how one’s work should be complimented. I have never seen him praising someone for his/her good work in my three-year service over there. At the same time, if anybody had made errors, he would shout at them; scold at them in a wrong manner. So, the organisation lost many able employees because of his poor treatment to others.
Many of us believe the subordinates will execute wonderful work if they get scolded every day. No, that’s wrong. In my opinion, you can scold, but the same amount of praising should be there for good works of them. On the other hand, if you are intelligent only on scolding, then people will leave you soon. Undoubtedly, I learned some lessons from my previous employer. My experience describes me quite frequently that we can learn lessons from others’ mistakes too.